Direct Patient-Doctor Communication

Enable patients and caregivers to reach on-call care teams by dialing
one dedicated phone number.

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Direct Patient-Doctor Communication

Streamline after-hours communication by allowing patients and caregivers to connect with care teams via one dedicated phone number. Callers can directly reach on-call physicians on a real-time phone call. Through the live call, callers can immediately communicate their medical needs to the appropriate specialist.

Callers can also leave a callback number and/or voicemail that gets “paged” to the on-call care team. That way, all care team members become aware of the caller’s urgent issues.

Direct communication enhances physician accessibility, patient care delivery and patient experience.

Patient doctor communication

Enhance Care Team Access

Give patients and caregivers direct access to the care team. Care teams address urgent medical needs regardless of time or day.

Eliminate Human Error

Eliminate the need for a live agent or “middleman.” Automatically route patient calls to a knowledgeable, on-call care team member.

Consolidate Communication

Enable hospitals to save operating costs with a one-stop solution that consolidates medical answering service, secure text messaging and pager replacement needs.

How It Works: Direct Communication

When patients need to connect with a physician on a live call, OnPage automates the process and includes escalation paths.

The process begins when a patient dials the care team’s dedicated line and is prompted to select a phone option to connect with an on-call physician on a live call. If the patient’s call is picked up, an on-call physician connects with the patient on a real-time call and tends to his health-related issues.

If the patient’s call is not answered by an on-call physician, the call is directed within an escalation group, consisting of care team members. In the unlikely case that all on-call physicians do not answer, the patient is then prompted to leave a voicemail with a callback number. The voicemail is escalated within the on-call team until addressed and responded to. The process concludes with the generation of detailed OnPage reports, audit trails and status updates.

Real-Time Access

OnPage dedicated lines simplify the process for caregivers and patients to reach on-call care teams. Callers can connect with an on-call provider on a real-time phone call.

Patient doctor communication

Streamline After-Hour Calls

Streamline after-hours communication, allowing patients to leave a callback number and/or voicemail.

Brand Your Line With Multiple Languages

Enable business branding with personalized, automated greetings and bilingual phone trees.

Patient doctor communication

OnPage and Telehealth

Telehealth, powered by OnPage’s direct doctor-patient communication solution, can be adopted in various healthcare delivery scenarios. It can enable hospitals to directly access a network of teleNeurologists in critical patient situations. In an alternate scenario, it can be deployed to give patients access to a psychiatrist during after hours.

Patient doctor communication

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