Per DevOps, infrastructure failure has an average hourly cost of $100K while critical application failure has an average cost of $500K to $1M per hour. Customers require quick incident response and resolution.
When seconds matter, OnPage brings software-enabled anomalies with human response expertise so they can resolve issues in minutes, not hours.
The OnPage IT service alerting (ITSA) system consists of a secure mobile messaging application and a dynamic web-based console. OnPage enables teams to reduce outages, improve productivity and keep digital services always on.
OnPage provides alert escalations, fail-safe digital schedules, redundancies, incident reports and Alert-Until-Read capabilities for IT teams across all industries. With OnPage, teams can shrink resolution time by automating the entire incident management process and eliminating human error.
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Streamline incident management and alert the right person at the right time. Shorten time to resolution with alerting that gets attention. Automatically escalate alerts for better team collaboration.
Direct all critical notifications from RMM systems and cloud applications to deliver real-time alerts and reduce incident resolution time. Encrypt communications between IT team members for added security.
Ensure that critical incidents rise above the noise. Automate on-call schedules and balance the workload evenly among team members.
Designed for the IT industry, OnPage ensures that teams minimize the financial impact of downtime and reach new levels of operational efficiency to better serve their customers.
The automated, unified, communication and scheduling system allows organizations to enhance their multi-tiered support structure. Through OnPage digital schedule configurations, IT organizations can effectively escalate incidents to the right level of support, such as Level 1 (L1), Level 2 (L2) and Level 3 (L3) servicing. Improve incident team collaboration to accelerate incident resolution.
Override the silent switch on all devices. Alerts cut through the noise and bring critical alerts to the forefront, continuing for up to eight hours until acknowledged.
Schedule the on-call team as a group or as individuals, eliminating manual errors. Regardless of location, on-call engineers always receive critical notifications.
Escalate alerts to the next group or person if a team member is not available. Enable redundant messaging to phone, SMS and email.
Access secure two-way communications. OnPage messages are SSL encrypted and can only be viewed by message participants.
Simplify the alerting process for customers to reach multiple departments in a business through one dedicated number.
Analyze incident response time with real-time reporting. View how many alerts go unanswered and recognize trends to help optimize workflows.
IT teams can immediately resolve critical incidents with workflow automation. OnPage’s real-time alerting solution empowers IT teams to have an orchestrated response to critical incidents. OnPage provides automated, fail-safe schedules that revert back to the default group order and alert the entire team when on-call slots are not configured. This ensures continuous coverage across the IT organization.
False alerts increase the risk of missing real alerts. With OnPage, teams can trigger contextual, distinguishable, and intelligent mobile alerts based on specific words found in tickets. If a string or word matches the condition, OnPage high-priority alerts are triggered to notify on-call engineers promptly.
Fail-safe is a design element that minimizes or eliminates the impact of a failure on applications, people and processes.
A fail-safe scheduler gives users peace of mind knowing there is continuous, error-free coverage when schedules are populated incorrectly. Fail-safe scheduling notifies the entire on-call team ensuring that no incident remains unanswered.
Organizations are migrating to the cloud with the help of tools and services that simplify and accelerate the process. OnPage provides out-of-the-box integrations with leading cloud monitoring tools and threat remediation services. The integrations help mitigate issues before they severely impact business operations. OnPage integrations orchestrate alerts in real time, enabling response teams to collaborate on an issue and accelerate incident resolution.
OnPage has an uptime of 99.99 percent and deters any type of outage (even during worst-case scenarios). The solution is continuously evaluated for robustness and availability.
OnPage offers 24×7 support to all IT clients, ensuring that system administrators and on-call engineers receive top-quality support services at any time. Users always receive immediate answers from a friendly and knowledgeable OnPage support staff.
Adopting and scaling the OnPage solution is simple. OnPage’s implementation specialists help make solution implementation an easy task, allowing IT teams to make a quick impact on their workflows. With over 3,000 enterprise implementations in the IT industry alone, the OnPage team understands common issues and questions, ensuring that IT teams experience a seamless implementation process.
