Effectively Manage Incidents With the Powerful Integration
1. The Incident Occurs:Â
When an incident occurs, ConnectWise will create a ticket and automatically trigger an OnPage intelligent alert as soon as the ticket is created. This automates the alert sending process. OnPage alerts are persistent and continue to notify the recipient until he or she acknowledges the page. OnPage has a unique ringtone to differentiate high-priority incidents from low-priority events. High-priority notifications bypass the silent switch on all mobile devices.
2. Organize Your Team With On-Call Schedules:
While you can create triggers that send tickets as alerts based on the conditions set in ConnectWise Manage, it gets cumbersome when you are unaware of who needs to get notified. This is particularly true if the people who usually get notified work in shifts or are on call on certain days of the week. OnPage’s intelligent, on-call scheduler lets you group incident responders in a schedule, according to their working times and availability. This way, ConnectWise can send the alert to the group and the on-call scheduler assigns the alert based on the schedule fed into it.
3. Automate the Alerting Process With Escalation Policies:
If faster incident resolution is the goal, then escalation must also be a part of the plan to resolve a critical incident. Automated alert escalation is not something that ConnectWise provides. Using OnPage to automate the alert eliminates human error and quickens the process of contacting the right person. OnPage has customizable parameters like the interval of time between escalations and the action that begins or stops the escalation of alerts.
4. Your Team Gets Notified via Secure Alerting and Messaging:
With OnPage, MSPs have the ability to send and receive messages, which include images and voice attachments to enrich the message and give more context to the incident. All of this is completely secure. OnPage works with cellular and Wi-Fi coverage.
5. Your Team Takes Action (High and Low-Priority Messaging):
Integration managers can send messages in two different formats: high-priority or low-priority notifications. Unique ringtones and persistent alerts are a feature of OnPage, ensuring that critical, time-sensitive messages rise above the clutter.
