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How to enhance Cisco Spark with critical alerting
How do you get alerts in Cisco Spark? Verizon has called Cisco Spark Board the “next evolution in cloud-based collaboration.” At its core, Cisco Spark offers protocols for critical communications that enhance and expand beyond straightforward messaging. Cisco Spark is Cisco’s tool for enabling team based collaborations through the creation of virtual meeting rooms. Cisco … Continued
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Use Secure Messaging to Improve Your Hospital’s Workflow
Studying the impediments to effective hospital workflow is at the top of the agenda for many hospital administrators’ lists. This is because inefficiencies are costly. One of the major contributors to these inefficiencies is insecure text messaging. In fact, over $11 billion is wasted each year due to the inefficiency of pagers and the lack … Continued
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ConnectWise Tips for MSP Teams
In order to be competitive and achieve long-term success MSPs need to attain complete control and transparency in its processes. They need to make sure that every incident, no matter how chaotic can be controlled with tried and tested processes. The only way to do this is to learn from past experiences. ConnectWise is a … Continued
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Cisco Tropo integration – A dedicated line to OnPage
Use a Cisco Tropo integration with OnPage to create a dedicated phone What is an OnPage-Cisco Tropo dedicated line? OnPage’s built-in critical messaging is great at providing customers with the mechanisms to communicate with their team members and colleagues through rich notifications. However we at OnPage thought we could improve on to the user experience by … Continued
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On-call paging survival guide
Being unavailable when your client experiences a technology service disruption can cost your client time, money and business. In fact, according to a 2012 study by Aberdeen Research Group, just one hour of downtime can cost a small business $6,900! In addition, it may cause significant damage to your own business’s reputation. Here are just … Continued
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Automate alert management through ConnectWise
5 Ways to automate alert management in ConnectWise MSPs automate a lot of processes to streamline their business. These processes include items like recurring billing and maintenance updates to client infrastructure. However, one area that needs automation but is often ignored is the alerting process. Alerting is a critical component of incident management. While you … Continued
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Pager security in healthcare
The threats posed by unencrypted pagers We recently had a chance to interview Adam Greene, a lawyer in Washington D.C. with the firm Davis Wright Tremaine LLP. One of Adam’s most intriguing cases occurred in 2014 with a hospital client. This hospital’s doctors and staff used pagers to routinely communicate about a patient’s status or … Continued
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How to Enhance ConnectWise Ticketing through Critical Alerting
For MSPs, ConnectWise ticketing  enables MSPs to keep track of changes in ongoing incidents. MSPs leverage tools like ConnectWise to set a wide range of conditions that allows them to closely monitor their clients’ infrastructure. While you can catalog an incident by creating a ticket through ConnectWise, there is very little you can do to better … Continued
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OnPage + ConnectWise: Turning MSPs into superheroes!
A recent TechTarget article on MSPs noted that: “How efficiently MSPs are able to automate is one of the single biggest indicators of long-term success.” For MSPs who work with ConnectWise and OnPage, this realization comes as no surprise. OnPage has worked with ConnectWise for several years at this point. In conjunction, our tool sets … Continued
read moreCHECKLIST: 5 Ways To Slash Response Times
In the IT world, if a server can fail, a cache overload or traffic overload the network – it will. And the consequences are significant. Many organizations face database, hardware, and software downtime, lasting short periods to shutting down the business for days. According to a January 2016 article in Network Computing on the high … Continued
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