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OnPage ensures physician accountability and HIPAA compliance for Providence Community Health Center
Client Spotlight: Providence Community Health Center The following article was written by Dr. Andrew Saal, Chief Medical Officer at Providence Community Health Centers in Providence, Rhode Island. For the last three decades, our physicians and practitioners have stayed in touch using state of the art technology from 1990. Luckily, not much has changed in the … Continued
read moreOnPage’s Third Quarter Revenue Surpasses Growth Goals
OnPage experiences 30% year over year growth OnPage Corporation, the first-to-market Incident Alert Management Platform, today announced an over 30% year-over-year increase in revenue growth from its enterprise business. Since its start in 2011, OnPage has been consistently cash flow positive and today has over 30,000 customers worldwide. These latest results come from OnPage’s growth … Continued
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The UK also falls out of love with pagers
Pagers cost the UK’s Health System Millions This past September, the UK’s National Health Service (NHS) reported that by simply replacing pagers, they could save £2.7 Million ($3.6 Million) per year. At present, the NHS spends almost £6.6 Million ($8.7 Million) supporting the under-performing service and staff want the NHS to find alternatives. Shadow Communications … Continued
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The Ultimate MSP Incident Response Guide
A new survey of 2,400 IT and security professionals conducted by The Ponemon Institute on behalf of IBM finds 66 percent of respondents say their organization is not prepared to recover from cyberattacks and other critical incidents. A growing trend is to let MSPs handle cyberattacks and other critical incidents. Those with experience have an … Continued
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Overcoming Alert Fatigue within IT Teams
How to Win the Alert Fatigue Battle IT engineers and DevOps teams cannot help but experience alert fatigue when they receive after-hour alerts lacking context or relevance. Messages come in, for example, telling the engineer on-call that disk space is used up. Does this mean 60% used up or 100% used up? Or an after-hours … Continued
read moreAlert Fatigue in Healthcare
4 Paths to minimize alert fatigue in healthcare While long an issue in IT, alert fatigue in healthcare has only recently been recognized as a significant issue. In healthcare, the term alert fatigue describes how busy workers become desensitized to safety alerts resulting from clinical decision support (CDS) systems or electronic health records (EHR) and … Continued
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Improving Incident Response Management
How to ensure proactive communications during an IT outage In the world of IT outages and IT operations, incident response management plays significantly into how quickly the issue is resolved. The cause of the outage could be the result of a network configuration change, software upgrade, scheduled maintenance, surge capacity failure or simply a code … Continued
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OnPage + ConnectWise Unite delivers solutions to reclaim your time
OnPage is in the business of saving it’s customers valuable time by mitigating human error and automating the entire alert management process. In the same vein our partners at ConnectWise and Cisco have joined hands to create a unique pilot program aimed at saving their customers time and improving overall efficiency. ConnectWise UNITE for Cisco … Continued
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Cloud Management for MSPs
Cloud management for MSPs has become a huge opportunity. However, for many MSPs, cloud has become a mixed bag. Approximately 80% of an MSP ‘s customers are SMBs and many of them confuse Cloud and Saas and put them in the same grouping, assuming they need one when the other might be sufficient. This confusion … Continued
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OnPage: Making sure alerts get noticed with Email Redundancy feature
We realize that alerting is stressful. Whether you are working in Ops, Dev, NOC, helpdesk or on-call, you never want to miss a critical alert because so much rests on making sure that critical incidents are cataloged, heard and acted upon. Every minute that impaired technology persists results in downtime, which in turn hurts an … Continued
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