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Direct Patient-Doctor Communication

Streamline after-hours communication by allowing patients and caregivers to connect with care teams via one dedicated phone number. Callers can directly reach on-call physicians on a real-time phone call. Through the live call, callers can immediately communicate their medical needs to the appropriate specialist.

Callers can also leave a callback number and/or voicemail that gets “paged” to the on-call care team. That way, all care team members become aware of the caller’s urgent issues.

Direct communication enhances physician accessibility, patient care delivery and patient experience.

OnPage live call being routed to the on-call doctor. Patient calling doctor for post-discharge follow up.

Advantages of Direct Doctor-Patient Communication

How It Works: Direct Communication

 

Healthcare Live Call Routing Workflow

When patients need to connect with a physician on a live call, OnPage automates the process and includes escalation paths.

The process begins when a patient dials the care team’s dedicated line and is prompted to select a phone option to connect with an on-call physician on a live call. If the patient’s call is picked up, an on-call physician connects with the patient on a real-time call and tends to his health-related issues.

If the patient’s call is not answered by an on-call physician, the call is directed within an escalation group, consisting of care team members. In the unlikely case that all on-call physicians do not answer, the patient is then prompted to leave a voicemail with a callback number. The voicemail is escalated within the on-call team until addressed and responded to. The process concludes with the generation of detailed OnPage reports, audit trails and status updates.

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Real-Time Access

OnPage dedicated lines simplify the process for caregivers and patients to reach on-call care teams. Callers can connect with an on-call provider on a real-time phone call.

Patient calling doctor through OnPage Live Call Routing for after hours urgent medical needs.

Streamline After-Hour Calls

Streamline after-hours communication, allowing patients to leave a callback number and/or voicemail.

Patient calling doctor after hours. OnPage enabling them to gain 24/7 accessibility to care.

Brand Your Line With Multiple Languages

Enable business branding with personalized, automated greetings and bilingual phone trees.

Patient calling healthcare line that is branded in multiple languages.

OnPage and Telehealth

Telehealth, powered by OnPage’s direct doctor-patient communication solution, can be adopted in various healthcare delivery scenarios. It can enable hospitals to directly access a network of teleNeurologists in critical patient situations. In an alternate scenario, it can be deployed to give patients access to a psychiatrist during after hours.

Telehealth doctor answering an OnPage alert from patient on his mobile device.

Continuous Industry Success

OnPage is a G2 Leader for incident alert management, consistently receiving recognition for high performance and user satisfaction. Read more reviews!

Security & Compliance🔒

  • ✅SOC 2 certified facility
  • ✅ISO 27001-certified facility
  • ✅Full redundancy, audited regularly
  • ✅HIPAA compliant
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  • ✅Hardware & software failovers
  • ✅PCI certified
  • ✅Pen tested yearly
  • ✅GDPR compliant

Start Your Journey to Critical Alerting in Just Minutes

Patient-Doctor Communication

    • What is patient-doctor communication?

      Patient-doctor communication is the essential dialogue between a patient and their healthcare provider, encompassing discussions about symptoms, treatment, and care. In today’s healthcare landscape, it extends to virtual interactions through telemedicine, ensuring accessible and effective communication for improved patient experiences and outcomes.

    • What does a patient-doctor communication platform do?

      A patient-doctor communication platform transforms healthcare interactions, offering a secure space for real-time dialogue. Patients can connect with their care providers from anywhere, facilitating immediate attention for discussing symptoms or concerns. This platform empowers individuals to actively engage in their healthcare, allowing doctors to offer timely guidance and fostering a collaborative approach. Integrated telemedicine features enhance accessibility, making healthcare more personalized and effective.

    • How do patients directly contact their doctor after clinic hours?

      Patients can reach their doctor after hours by calling a dedicated phone number that connects them to the on-call care team. Through the usage of live call routing, patient calls are automatically routed to the right doctor based on the pre-configured on-call schedule. This direct line ensures urgent medical concerns are addressed promptly, increasing patient satisfaction.

    • What is the best way to reach a doctor in real-time?

      The most reliable method to reach health care teams is by using a medical answering system with live call routing. It instantly connects physicians and patients to each other though a real-time phone call, enabling immediate communication about urgent symptoms or post-treatment questions. A lot of the time patients are left with instructions post treatment, however not all patients have the same level of health literacy, so by having an accessible way to communicate with their providers, patients can benefit from better outcomes and higher levels of satisfaction.

    • Can patient voicemails be routed to the on-call doctor?

      Yes. When a patient leaves a voicemail with their symptoms and callback number, the message is automatically transcribed and delivered as a high-priority alert. As the on-call doctor, you’ll receive the full context directly on your phone, no delays, no middlemen. You can listen to the original voicemail, review the transcription, and quickly return the call to address the patient’s concerns in real time.

    • Can I offer multilingual options when patients call my dedicated line?

      Yes, you can set up custom greetings and phone trees in multiple languages. This makes your practice more accessible to diverse patient populations and ensures they feel supported when reaching out, especially during stressful medical situations.

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