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Telemedicine Case Study: SAGE - Teleneurology

OnPage now supports telemedicine. This case study explores messaging for telemedicine and how OnPage saves lives and improves patient outcomes in a teleneurology practice.

At SAGE NeuroHospitalist Management Group, OnPage was brought in to:

1. Enable secure and persistent critical alerting capabilities
2. Provide escalation policies to ensure an on-call neurologist will connect to remote clinics using state-of-the-art telemedicine technology
3. Create reports to examine workflow efficiency and effectiveness

 

Telehealth appointment

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Doctor two-way secure messaging via the OnPage smartphone app about a patient emergency

Ultimate Pager Alternative

Telemedicine requires the use of a secure, HIPAA-compliant messaging platform to ensure that clinicians provide immediate care for patients in rural and non-rural communities.

The OnPage mobile application replaces pagers and enhances workflows via “one-to-one” and “one-to-many” messaging capabilities, persistent alerts, secure file attachments and team visibility statuses.

High-priority app alerts override the silent switch on all smartphones. OnPage sends real-time notifications to the right person on call based on configured alerting policies, routing rules and fail-safe, on-call schedules.

HIPAA-Secure Messaging

OnPage’s messaging service enables providers to communicate via encrypted, secure text communication across all geographic locations. Messages are SSL encrypted and can only be viewed by authorized message participants. 

Clinicians can share sensitive files with colleagues in remote areas. Message file attachments allow for enhanced team collaboration, transparency and decision-making. OnPage content has remote wipe capabilities to further ensure HIPAA compliance.

HIPAA secure messaging for telemedicine through the OnPage phone application

Doctor using the OnPage Phone App for Clinical Communication and Collaboration

Better Coverage. Better Outcomes.

Deliver critical messages even when the recipient is without cellular coverage using Wi-Fi. With OnPage, doctors are never too far from the hospital to receive alerts, and users know when messages reach their destination and exactly when they are read. Unlike less reliable pagers, non-compliant SMS solutions or pager services, OnPage allows organizations to take real-time actions, such as saving time and lives.

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Direct Patient-Physician Communications

Designed for Telemedicine

Streamline after-hours patient-physician communications through OnPage’s dedicated lines with live call routing capabilities.

Patients simply dial one dedicated number to directly reach on-call physicians on a live, real-time phone call. Direct access to on-call providers ensures that patient issues are attended to immediately regardless of location.

Improve patient experience, mitigate human error and achieve ultimate patient satisfaction.

Mobile phone receiving an OnPage Live Call

OnPage Capabilities and Features

Continuous Industry Success

OnPage is a G2 Leader for incident alert management, consistently receiving recognition for high performance and user satisfaction. Read more reviews!

Security & Compliance🔒

  • ✅SOC 2 certified facility
  • ✅ISO 27001-certified facility
  • ✅Full redundancy, audited regularly
  • ✅HIPAA compliant
 Yoast Focus Keyword
  • ✅Hardware & software failovers
  • ✅PCI certified
  • ✅Pen tested yearly
  • ✅GDPR compliant

Start Your Journey to Critical Alerting in Just Minutes

    • What is the most secure way for telemedicine providers to exchange patient information during virtual consultations?

      The most secure method for exchanging patient data during telemedicine appointments is through a HIPAA-compliant clinical communication platform. These tools support encrypted, asynchronous and real-time messaging, secure file attachments (like EHR screenshots or lab results), and access control mechanisms that ensure only authorized providers can view sensitive information. Unlike SMS or email, these platforms are purpose-built for protected health information (PHI) and are aligned with HIPAA requirements.

    • How do telehealth providers ensure critical alerts reach the right specialist in time-sensitive situations?

      Telehealth providers use clinical alerting systems with automated escalation protocols to ensure critical messages reach the correct specialist on call. These systems support dynamic routing rules, escalation chains, and persistent alerting that overrides the silent switch on smartphones. For example, in teleneurology or teleradiology, alerts are escalated automatically if not acknowledged, reducing response times and improving outcomes for time-sensitive diagnoses like stroke, seizure activity, or acute trauma.

    • Can HIPAA-secure messaging fully replace hospital pagers in telemedicine workflows?

      Yes, secure mobile messaging platforms have become the ultimate pager alternative in telemedicine. They enhance clinical workflows by enabling bidirectional communication, read receipts, audit trails, and fail-safe on-call scheduling. Unlike pagers, which lack accountability and reliability, modern solutions integrate with electronic health records (EHRs) and support real-time collaboration between providers in multiple geographic regions, including rural and underserved areas.

    • How can rural clinics maintain after-hours access to board-certified specialists using telehealth technology?

      Rural clinics can implement dedicated telemedicine call routing systems and secure communication apps to ensure after-hours access to specialists. These solutions provide direct patient-to-provider communication via a single access number, routing the call to the appropriate on-call physician using intelligent call forwarding. This setup ensures that rural patients can speak with specialists like neurologists, cardiologists, or hospitalists in real time, reducing unnecessary ER transfers and improving patient satisfaction. 

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