If you are a new IT professional or manage a young team of IT staff, you know it too well how intimidating it is to be assigned to an on-call rotation for the first time. You might be asking yourself questions such as, “Will an outage or breach unfold? Will I sleep through an alert? … Continued
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Is your IT team ready to respond to an increasing volume of data security incidents? According to the 2021 Annual Data Breach report from the Identity Theft Resource Center, 2021 saw a record number of data breaches, representing a 68% increase from the year prior. The most recent Cost of a Data Breach report from … Continued
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IT Outage Communications Best Practices for Your IT Team Over the course of time, IT teams will recognize the importance of having a plan for IT outage communications and recognizing IT outage communications best practices. Even the most skilled of IT operations departments will experience significant downtime issues effecting customers. As such, it is important … Continued
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What Is Kubernetes Monitoring? Kubernetes monitoring involves tracking application performance and resource utilization across cluster components, such as pods, containers, and services. The goal is to gain visibility into the health and security of your clusters. Kubernetes provides built-in features for monitoring, including the resource metrics pipeline that tracks several metrics like node CPU and … Continued
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Site reliability engineers (SREs) are involved in scaling systems and making them reliable and efficient for organizations. But SREs often fail to build system resiliency when they do not have the right tools at their disposal. In this post, we’ll uncover the top 5 tools for SRE that can be used to drive the reliability … Continued
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What Is Shift Left Security? Software development pipelines typically cycle through key four processes—design, development, testing and software or update releases. Traditional pipelines perform quality and security tests only after completing the development phase. Since there is no such thing as a perfect code, there are always issues to fix. However, if significant architectural changes … Continued
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The OnPage Customer Support team consists of knowledgeable, friendly technicians that offer 24/7 assistance. Support recognizes the importance of client relationships and always aims to achieve maximum customer satisfaction. The OnPage incident management system is at the center of Support’s quality service delivery. OnPage triggers instant, critical mobile alerts to technicians whenever customer-initiated tickets are … Continued
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IT incident responders have been inundated with alerts since the start of the COVID-19 pandemic. These engineers must dig through their messages to collect and respond to real alerts for real critical events. This process wastes time and prolongs incident response. The objective is to focus on IT event noise reduction to recognize and resolve … Continued
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An incident management process is a set of procedures and actions taken to respond to and resolve critical incidents: how incidents are detected and communicated, who is responsible, what tools are used, and what steps are taken to resolve the incident. Incident management processes are used across many industries, and incidents can include anything from … Continued
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On-call scheduling enables 24/7/365 availability of service providers for critical issues like system downtime, technician response for critical systems, and patient care. Learn about the importance of on-call schedules for your organization and its customers, how to design an on-call schedule, and multiple ways you can build an on-call scheduling program that will improve customer … Continued
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