Brighton Ambulance Launches OnPage Secure Messaging to Emergency Responder Communications. o “We know the OnPage system has the ability to save lives and I’d like to see other people in my industry benefit from it too. Brighton Ambulance relies on the system every day and it’s doing a phenomenal job” – Brad Sentfleben, EMS Captain, … Continued
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Another HIMSS show is in the books and the impact this year was tremendous, especially in terms of discussions and announcements. Presentation topics varied from artificial intelligence to supply chain management to telemedicine and beyond, but interoperability and cybersecurity were either main themes or cropped up in discussions throughout the event. Here are some highlights … Continued
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Your incident management process is greatly impacted by the tools you have available. And technology is key when it comes to gaining visibility and obtaining contextual data. You need tools to send alerts when incidents arise, as well as track activity for compliance reporting purposes. Whether you’re in healthcare, information technology or work at a … Continued
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OnPage has a zero tolerance policy when it comes to undelivered messages and alerts, which is why we added Failover Redundancy to our critical alerting platform. Failover Redundancy is, simply put, a part of our Escalation Policy. What is the OnPage Escalation Policy? An Escalation Policy makes sure that if an incident is not acknowledged … Continued
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Not all alerts are created equal Even though most IT teams have adopted IT alerting practices, they are often far from monitoring and alerting best practices. It’s not enough to just have an alerting tool. Like a monitoring tool, if left uncalibrated, alerts will simply produce a sea of noisy data. Instead, teams should calibrate … Continued
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On Beyond Tools A conversation I recently had with the DevOps manager of a major online retailer really made me think about DevOps monitoring tools. The manager and I discussed how several DevOps shops seem to define themselves based on the number of tools they have monitoring their build and IT stack. The point he … Continued
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How to use the on call scheduler and gain some free time OnPage users with access to the web-based console have an intuitive, flexible and easy-to-use on call scheduler that is able to handle the most complex employee, team and group calendar configurations. With OnPage’s GOLD Package, you have the ability to use the on … Continued
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IT alerting and IT monitoring are not what they used to be. In years past, software releases were scheduled a few times per year. Often, one monitoring tool would review the infrastructure and would catch and spit out alerts. Sorry, but those days are gone. Nowadays, start-ups use containers and microservices, continuous integration and delivery. … Continued
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How to Win the Alert Fatigue Battle IT engineers and DevOps teams cannot help but experience alert fatigue when they receive after-hour alerts lacking context or relevance. Messages come in, for example, telling the engineer on-call that disk space is used up. Does this mean 60% used up or 100% used up? Or an after-hours … Continued
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Advanced Network Products (ANP) is a Philadelphia-based MSP specializing in services such as WAN, LAN, desktop and server management and support. As a complement to their IT monitoring tools, ANP uses OnPage to manage issues such as downed services, security or connectivity. Business Situation ANP needed to implement a better incident management solution to handle … Continued
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