Seconds count when mission-critical IT systems break down. Customers are accustomed to seamless experiences, and any impact on the end-user experience due to system breakdown can drive them away. In parallel, the digital estate continues to become complex, and organizations continue to grow their IT tool stack to bring efficiencies to business workflows. This builds … Continued
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Microsoft Azure Sentinel is an intelligent, next-generation security information and event management (SIEM) solution designed to detect threat anomalies. Azure Sentinel is also categorized as a security orchestration automated response (SOAR) service that expedites the incident detection and event response process for cybersecurity teams. Azure Sentinel provides an extra layer of security to protect critical … Continued
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IT organizations are challenged with delivering quick, effective resolution to customers’ database, hardware or software downtime issues. Contractually binding service-level agreements (SLAs) place further pressure on IT engineers to accelerate incident resolution time and minimize downtime. Though engineers are obligated to meet their SLAs, they are unable to do so without the help of an … Continued
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As software development teams struggle with spotty, siloed software delivery cycles, the DevOps approach provides relief by unifying stakeholders to achieve faster, collaborative and continuous software delivery. However, the DevOps methodology fails if it does not address the issue of DevOps burnout. In this post, we’ll uncover strategies that DevOps teams can use to better … Continued
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An effective monitoring system is paramount to smooth business operations. As the need for a fast, responsive software experience gains momentum, monitoring becomes an indispensable driving force. Monitoring systems enable IT teams to proactively observe the health and responsiveness of critical environments and applications. Without monitoring, organizations must depend on customers or internal departments to … Continued
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In a SOC (security operations center), alerts originating from hundreds of systems compete to get attention. What ensues is a security analyst’s battle to beat alert fatigue while effectively defending their organization from cybersecurity threats. Alert fatigue is a major challenge faced by security operations center (SOC) teams. The stakes are even higher since they … Continued
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Email alerting is an inefficient way to receive and address critical alerts. Email inboxes tend to get flooded with “clutter,” as irrelevant messages bury urgent incident notifications. Incident management procedures require incident management systems, ensuring that urgent issues are immediately addressed. Yet, some services are reluctant to say goodbye to email alerting and its inefficiencies. … Continued
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When mission-critical systems go down, every second matters. As businesses embrace digital transformation, they become heavily reliant on technology to conduct their operations, and a downed tech service can translate into millions of lost revenues. Customers are accustomed to seamless experiences, and even the slightest inconvenience can drive them away, costing both revenue and reputational … Continued
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According to a study from the University of Maryland, a hacking attack occurs every 39 seconds. During a quick coffee break, your systems could be attacked up to a dozen times. Depending on how your alerts are set up, you might miss a dozen or more notifications. Missed or delayed alerts, and the resulting slow … Continued
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Information technology service management (ITSM) tools streamline and regulate how IT services are delivered. ITSM tools include help-desk (e.g., ConnectWise Manage and ServiceNow) and monitoring software, providing smart ticketing capabilities and live system statuses, respectively. Unfortunately, Gartner Research reports that organizations tend to overbuy ITSM tools beyond their needs. For instance, organizations purchase unnecessary capabilities … Continued
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